Privacy Policy

Last Updated: December 2025

EllisonSoft ("we," "our," "us") is committed to safeguarding the privacy and security of all information entrusted to us. This Privacy Policy describes how we collect, use, store, share, and protect personal and organizational data across our websites, applications, consulting engagements, and integrated systems (collectively, the "Services").

By using our Services, you agree to the practices outlined below.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information you voluntarily submit, including:

• Name, email address, phone number, and company information
• Project details, support inquiries, and communication records
• Billing information for paid services
• Uploaded files, data samples, or documentation shared during consulting engagements

1.2 Automatically Collected Information

When you access our Services, we may collect:

• IP address, device type, and browser information
• Usage analytics, performance logs, and interaction data
• Cookies and session identifiers to improve functionality
• Error reports, diagnostic information, and system events

1.3 Information From Integrations

Depending on the engagement, you may authorize data connections to third-party systems such as:

• CRM platforms
• ERP systems (e.g., NetSuite or other enterprise environments)
• Email systems
• Cloud storage services
• Analytics tools

Data retrieved through these integrations is used strictly for the scope of the project and governed by relevant confidentiality agreements.

2. How We Use Information

We use collected data to:

• Deliver, maintain, and improve our Services
• Provide consulting, technical architecture, and operational support
• Customize solutions and build tailored AI-driven systems when applicable
• Respond to inquiries and provide customer support
• Analyze performance, security, and system usage
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

3. Legal Basis for Processing (If Applicable)

For clients in jurisdictions requiring defined legal basis, we process data under:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent, where required

4. Data Sharing

We may share information with:

• Trusted service providers used for hosting, security, analytics, or communication
• Contractors directly involved in fulfilling your project
• Legal authorities when required by law
• Third-party systems you connect intentionally through integrations

We do not share data with advertisers or unrelated third parties.

5. Data Security

We apply enterprise-grade safeguards to protect your data, including:

• Encrypted transmission (HTTPS/TLS)
• Secure storage practices
• Access controls and authentication protocols
• Monitoring and auditing of system activity
• Regular security updates and patching
• Isolation of client data environments

While no system can guarantee absolute security, EllisonSoft is committed to maintaining robust protection aligned with modern engineering and operational standards.

6. Data Retention

We retain information only as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion or data export at any time, subject to contractual or legal limitations.

7. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at the email listed below.

8. Cookies and Tracking Technologies

We use cookies to support site performance, analytics, and user experience. You may adjust your browser settings to limit or block cookies, though some functionality may be affected. We do not use cookies for advertising or cross-site behavioral tracking.

9. Third-Party Links

Our Services may include links to external websites. We are not responsible for their content or privacy practices.

10. AI and Automated Processing (If Applicable)

If your project involves AI, automation, or custom models:

• Data is used exclusively for system development, tuning, and operational accuracy
• Models created for your business remain confidential and isolated
• We do not use your data to train public models
• Custom AI systems are governed by separate confidentiality agreements when required

11. Children's Privacy

Our Services are intended for business use and not directed toward individuals under 16. We do not knowingly collect data from minors.

12. International Data Transfers

If data is transferred across regions, we use safeguards compliant with applicable laws, such as:

• Standard contractual clauses
• Data processing agreements
• Secure hosting standards

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our Services or regulations. Revisions will be posted on this page with an updated "Last Updated" date.

14. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us at https://www.ellisonsoft.com/contacts